FAQs

Your Rental Orders

HOW DO I PLACE AN ORDER?

Already know what you need for your upcoming event? Choose from Total Events wide selection of event rentals to build your Wishlist right on our site! From tents, tables and chairs to gorgeous drapery, linens and lounge furniture, just select a category and click on the heart to save the item. Once you have added everything you need, click the heart cart, fill out your contact information and within 1-3 business days you will have a proposal or if necessary, be contacted by one of our Event Specialists.

CAN I CANCEL ITEMS?

Should you cancel an item on your reservation, your 30% deposit will be forfeited on that item.

CAN I ADD THINGS TO MY ORDER?

Absolutely, BUT, it depends on availability of the items. We sell out on most items. Be sure to talk through options with your event specialist.

I DON'T KNOW MY FINAL COUNT, HOW DO I RESERVE ITEMS?

We recommend you reserve on the higher end of your anticipated guest list. 10 days prior to the event, your event specialist will reach out for final counts. Your final invoice will only reflect the final count.

HOW DO I SIGN AND PAY?

Everything is electronic! Once we send you a quote, you can sign and pay with just a few clicks. Easy peasy!

HOW MUCH IS THE DEPOSIT?

We require a 30% deposit to reserve items for your big day.

WHEN ARE FINAL COUNTS DUE?

10 days prior to the wedding. We will reach out if we have not heard from you!

WHAT IS YOUR WEATHER POLICY?

If it's nice out, feel free to use equipment outdoors! All equipment must be stored under/inside covered location when not in use. Reach out to your Event Specialist for more details.

HOW LONG IS THE RENTAL PERIOD?

Your quote will reflect one-day rentals with consideration for delivery & breakdown day/time noted on the proposal. Please let us know if you are interested in extended term rates. If rental equipment is kept beyond the time noted in the proposal, additional rental charges may apply.

HOW SOON SHOULD I RESERVE MY ITEMS?

As soon as possible! We sell out on most items. Send us your Pre-Consultation Form now to get started!

WHERE DO YOU DELIVER?

Majority of our events are in the Capital Region. We also go south to the Hudson Valley and north to the Adirondacks. But don’t hesitate to reach out regarding events outside these areas.

IS THERE A MINIMUM ORDER REQUIREMENT?

During peak season (May - October), minimum orders are required for all deliveries. Please ask your event specialist about your minimum order requirement for delivery. If you are ordering for pick up, a minimum order is not required.

CAN I PICK UP RENTAL ORDERS?

For customers with smaller orders and those who have the proper vehicle, we offer customer pick-up and return. Please note that some items are restricted for customer pick up and return due to a need for assembly and special handling. Your Event Specialist can provide details and assist with any questions.

WHAT HAPPENS IF ITEMS ARE MISSING OR DAMANGED FROM THE EVENT?

Responsibility for all items will remain with the client from the time of receipt to the time of return. We charge for missing, broken/damaged items. Please be sure that equipment is protected from the elements. All items are for RENT including vases, centerpieces and signs. Missing items, such as vases, will be charged a replacement fee.