FAQs

• How far in advance should I book my rentals?
• The general rule of thumb is that the earlier you book your event, the better off you are. If you are booking a large order of party rental equipment, or especially a tent rental, we recommend a several month lead time to guarantee the availability of your equipment. Wedding Season (May-September) books especially fast, so we recommend calling well in advance for events in those months.
• What is the difference between a Pole tent and a Frame tent?
• Pole tents are the peaked tents you might typically see at a carnival or fair. Pole tents have center poles that hold up the canopy and are always staked into the ground for support. Frame tents do not have a center pole because their canopy is supported by a structured frame construction. Frame tents can be staked into the ground or weighted down with cement weights or water barrels for support. For locations where the ground is not available for staking, Frame tents are a fantastic option.
• What size tent do I need?
• Please refer to our tent sizing chart. Upon placing your order, you may request a C.A.D of your event to ensure that adequate space has been provided for your gathering.
• Is there a minimum order?
• Total Events has a minimum delivery order during our busy season. However, there is no minimum order on Client pick-up. Please call to inquire.
• Where are you located?
• Total Events is located at 4021 State Street, Niskayuna NY 12304. We are ½ mile East of The Mohawk Commons and Balltown Road and 5 ½ miles West of Northway Exit 2W. Our office hours of operation are Monday-Friday from 8am-5pm. If you would like to meet with an Event Specialist outside of this timeframe, please call to schedule an appointment
• How far do you travel for an event?
• We regularly construct events ranging from the Hudson Valley through the Adirondack Park. We travel lengthier distances for larger events and trade shows.
• What type of deposit is required?
• Total Events requires a deposit of 50% in order to reserve your equipment. Orders are not considered to be definite until your deposit and signed contract have been received.
• What happens if I need to cancel or change my order?
• Deposits are non-refundable. Please be advised that once you reserve an order, all other orders are then turned away in order to preserve your equipment. Should you cancel your reservation, your deposit will be forfeited. Should you need to reduce the number of items rented, please submit in writing your requested changes at least 10 days prior to the event to avoid being charged for original amount ordered.
• What are your delivery and pick-up hours?
• Total Events crews are in operation between 8am and 6pm, Monday through Saturday. All deliveries and breakdowns that occur outside of these hours are subject to additional overtime charges. Same day set-up and breakdown is also subject to additional charges.