Payments & Pricing
Deposits of 50% are due in advance to guarantee rented
items. Please review your specific contract for deposit
amounts. Full payment is due 48 hours prior to delivery,
unless other arrangements have been made with Total Events.
Price quotations reflect one-day rentals. Clients are
billed for the time the equipment is out, not it’s
usage. Our office must receive any changes in your order
within 10 days prior to the event. Changes after this
time may be subject to additional fees. Tents rented between
November and March will require an additional 75% fee
for winter set up.
Total Events requires a signed proposal, rental agreement,
credit card authorization and deposit in order to reserve
your order. If a credit card is not provided, Total Events
will require a check to hold until the event is completed
for any incidental costs. Please be sure to get these
forms completed as soon as possible to ensure that your
equipment is available.
All equipment is to be used for its intended purpose.
Party rental tents are not to be cooked under unless specifically designated
in advance. This is for your protection. If serious damage
occurs, charges will apply. Chairs are designed to accommodate
weights up to a maximum of 250 pounds. Weight
in excess of this can result in damage to the equipment
or personal injury in which case Total Events, LLC is
not responsible or liable for.
Total Events is a Limited Liability Corporation. Total
Events LLC is not responsible for accidents or injuries
caused directly or indirectly in the use of rented items.
Clients are responsible for all applicable permits required
by City, Town and other public entities. Total Events
is not responsible for gas lines, sprinklers, septic systems
or other devices located on or under the ground surface.
It is recommended that devices such as these be clearly
marked and identified for Total Events staff. If
you have any concerns about the whereabouts of gas lines,
sewage or other underground entities, please call your
Event Specialist to schedule a NYS Dig Safe inspection.
Total Events will set a delivery schedule, unless scheduling
arrangements have been made to accommodate a client’s
specific needs. The set up-schedule is made 3 days prior
to the event and every customer is given a tentative delivery
schedule. If a site inspection has not been made prior
to delivery, the customer should be on site or leave clear
directions. If no instructions are left, it will cause
delays and client will be subject to additional fees for
rescheduling. Our trucks must have access to within 25
feet of the delivery and installation site. If this is
not possible, we must be notified in advance. Tables and
chairs are delivered in neat stacks in a mutually convenient
location. Clients are responsible for setting up the tables
and chairs unless arranged ahead of time with Total Events.
Rental Tent Installation
We recommend the use of tent stakes to properly secure
the tent for your safety and integrity of installation.
Stakes can be installed in asphalt and, if requested,
Total Events will patch and repair holes for a fee of
$10.00 per hole if arranged in advance. Any sidewall that
is hung must remain hung. Anything removed by the customer
is subject to damage or cleaning charges. Client assumes
all risk and shall indemnify and hold Total Events harmless
for any and all damages, costs, and expenses arising out
of property and/or bodily injury (including death) resulting
from the customer’s use and possession of equipment.
Total Events reserves the right to cancel or postpone
delivery and set up of a tent in the case of inclement
weather that may risk the safety of Total Events’ employees,
patrons using the tent or that may cause severe damage
to the tent.
Customers are responsible for leaving tables and chairs
stacked neatly after event for pick-up and in an accessible
location. Linen rentals should be free of food, dry and set aside
for pick-up. Under no circumstances should linens be placed
in plastic containers or bags. If any items are locked
away or unable to be picked up, you will be charged an
additional travel and rental fee.
Indemnification and Defense
Client agrees that if legal proceedings are brought against
Total Events for compensation for personal injuries or
property damage arising out of the event, Client will
indemnify Total Events and its employees against any judgments
which may be rendered against them except for judgments
on claims which arise out of the negligence, gross negligence
or willful acts or omissions of Total Events, its agents,
servants or employees.
Damaged & Missing Items
Responsibility for all items will remain with the client
from the time of receipt to the time of return. We charge
for missing, broken and damaged items. Please be sure
that equipment is secured and protected from the elements.
Deposits are non-refundable. Please be advised that once
you reserve an order or rental, all other orders are then turned
away in order to preserve your equipment. Should you cancel
your reservation, your deposit will be forfeited. Should
you need to reduce the number of items rented, please
submit in writing your requested changes at least 7 days
prior to the event to avoid charge for original amount